Troubleshoot privacy manager

In this article, we collect and troubleshoot some common issues that your organization may encounter related to privacy managers. 

• Privacy manager not showing (500 error)

Privacy manager not showing (500 error)

Typically, if an end-user encounters an error when attempting to view the privacy manager, they will see a message such as, Sorry, something has gone wrong. Go back. 

In addition to this message, your organization will want to confirm that there is a 500 error in the developer console's network window and in the console window.

The most likely reason the end-user is encountering the 500 error is because the privacy manager is not associated with a Vendor List.

To fix the issue, add the property to the vendor list and click Save when finished.

Attempt to re-access the privacy manager on the property, and the problem should be resolved.